Privacy Policy

This privacy policy describes how Atelier Durable collects, uses, protects, and shares information when you visit our website and interact with our services. We are committed to transparency about our data practices and your rights.

Information We Collect

We collect information in the following ways:

• Contact Form Data: When you submit inquiries, request product information, or join our VIP waitlist, we collect your name, email address, phone number, and any message content you provide.
• Website Usage Data: We collect information about how you interact with our site, including pages visited, time spent, referral sources, and device type. This helps us understand user behavior and improve our content.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to remember your preferences, maintain session information, and analyze site performance. You can control cookie settings through your browser.
• Email Communications: If you subscribe to our mailing list or respond to our communications, we collect and maintain your email address and communication preferences.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries and providing customer support
• Sending product updates, material testing results, and curated content relevant to your interests
• Improving our website functionality, design, and user experience
• Analyzing usage patterns to refine our evidence-led approach and service standards
• Complying with legal obligations and protecting against fraud or misuse
• Notifying you of changes to our policies or services

Data Sharing and Third Parties

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: We work with hosting providers, email delivery services, and analytics tools that process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our legal rights and the safety of our users.
• Business Transfers: If Atelier Durable is acquired or merged, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Contact form submissions and inquiry data are retained for two years to support customer service and product development. Email list subscribers' information is retained until you unsubscribe. Analytics data is typically retained for twelve months. You may request deletion of your data at any time by contacting us.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request deletion of your personal data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Cookie Control: You can manage cookie preferences through your browser settings or opt out of analytics tracking.

As a business operating in Turkey, we comply with the Personal Data Protection Law (KVKK) and respect your rights under applicable data protection regulations.

Security Measures

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include secure server infrastructure, encrypted data transmission, and restricted access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and analyze site usage. We may use:

• Essential Cookies: Required for site functionality and security.
• Analytics Cookies: Help us understand how visitors use our site to improve content and performance.
• Preference Cookies: Remember your settings and choices.

You can disable cookies through your browser settings, though this may affect site functionality. We do not use cookies for targeted advertising.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

International Data Transfers

Atelier Durable is based in Üsküdar, Turkey. If you access our website from outside Turkey, your information may be transferred to, stored in, and processed in Turkey. By using our website, you consent to such transfers.

Contact Us

If you have questions about this privacy policy, wish to exercise your rights, or need to report a data concern, please contact us:

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date below and, if required, by sending you an email notification. Your continued use of our website following the posting of changes constitutes your acceptance of the updated policy.

Last Updated: January 2026